Finding
New Paths
Connecting Callers with Brands
through Innovation
Humans that Care
We've all had conversations with that call center agent where it seemed like they couldn't have cared less about us or the company they represented. Pondera goes to extreme lengths to find, hire and train the best agents in the world. For us, it's more than something we give lip service to...our agents are in fact our competitive advantage!
A New Vision
There are countless industries have experienced massive revolutions as a result of ground breaking innovation, such as:
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Farming has been infused with Tech to increase yields and crop health
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Ride sharing has flipped the traditional taxi model upside down
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Dating Apps provide instant ability to connect with others
However contact centers have yet to truly combine technology and human connection in a way that fosters a genuine human experience and impact the way callers feel about organizations.
Pondera is changing that...
Next Gen AI
Partnering with the best teams in Silicon Valley, Pondera has developed a next-level Artificial Intelligence that can handle calls as naturally as a human. In many instances the caller doesn't know they aren't speaking to a human.
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By complimenting our Human Agents with this AI technology, we can handle a massive amount of calls (even major spikes) in a scalable way that gives our clients peace of mind.
VISION
Changing How We Think About Conversations
Pondera's mission is centered on creating world-class caller experiences, at scale, using a seamless combination of best in class Artificial Intelligence paired with capable, caring human agents. Long story short, we make magic happen call after call... thousands of times a day!
Unrivaled Quality Scores
Any client worth their salt, worries if their calls will be handled the way they want and in a manner they can be proud of. Pondera takes this seriously and has engineered from the ground up the most robust QA program we've ever seen. Where most calls center hope to achieve 80-85% QA scores, Pondera consistently pushes >95% scores (from the client)...virtually unheard of in the call center industry!
WHY PONDERA
A different approach, that creates extraordinary results
Pondera has taken the fundamental building blocks of call centers (Recruiting, Training/Coaching, Technology, Operations...etc) and reimagined how these elements work together to do something truly unique.
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Pondera can move more quickly, offer more flexibility, all while maintaining consistently exceptional QA scores and high-touch client relationships. Contact us now to learn more!