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Here is Pondera's Agent Privacy Policy

Last Updated: November 01, 2026

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Pondera Services LLC ("we," "us," or "our") operates the Scheduling App application and related scheduling services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and opt into our communications, including SMS/text messaging for employee shift scheduling.

 

1. Information We Collect
We may collect personal information that you voluntarily provide to us when registering for the app, updating your employee profile, or opting in to receive communications. This information includes:

 

  • Contact Data: Name, mobile phone number, email address, and employee ID.

  • Operational Data: Shift preferences, booked shifts, schedule modifications, and call center assignment data.

 

2. How We Use Your Information
We use the information we collect primarily to manage internal operations and facilitate employee scheduling. Specifically, we use your data to:

  • Send operational text messages regarding shift confirmations, available shifts, and schedule adjustments.

  • Facilitate your access to and use of the [App Name] platform.

  • Respond to your inquiries or support requests.

  • Comply with legal obligations and internal company policies.

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3. Information Sharing and Third Parties (Strict SMS Compliance)
We highly value your privacy. We do not sell, rent, or trade your personal information to third parties.

 

Text Messaging Originator Opt-In Data and Consent:
Mobile information and SMS opt-in consent will not be shared with any third parties, affiliates, or partners for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

We will only share your data with trusted third-party service providers (such as our messaging platform, Twilio) strictly for the technical purpose of delivering our operational and scheduling messages to you.

 

4. Opting Out of Communications
You have the right to opt out of receiving text messages at any time.

 

  • To stop receiving SMS messages: Reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message you receive from us.

  • For assistance: Reply HELP to any message, or contact our support team directly.

  • Please note that opting out of SMS notifications may impact your ability to receive real-time shift alerts.

 

5. Data Security
We implement standard administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

 

6. Contact Us
If you have questions or comments about this Privacy Policy or our SMS communication practices, please contact us at:

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