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Pondera's Terms of Service 

Terms of Service for Pondera Services LLC

 

Last Updated: November, 01, 2026

 

These Terms of Service ("Terms") govern your access to and use of the Scheduling App employee scheduling platform, website, and mobile messaging notifications provided by Pondera Services LLC ("Company," "we," "us," or "our").

 

By accessing or using our platform or opting in to receive operational SMS notifications, you agree to be bound by these Terms. If you do not agree, do not use the service or register for SMS alerts.

 

1. Description of Services
Pondera Services LLC provides the Scheduling App to facilitate internal scheduling, shift management, and queue availability for call center personnel. Through this service, registered employees and authorized agents may review available call shifts, confirm bookings, receive operational alerts, and manage scheduling preferences.

 

2. Mobile Messaging Terms (SMS / A2P Notifications)
By submitting your mobile number through the Scheduling App or your employee onboarding portal, you explicitly consent to receive operational and transactional text messages from Pondera Services LLC.

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  • Program Name: Pondera Services LLC Employee Shift Alerts / Scheduling App Notifications.

  • Program Description: Text messages are limited to internal operational notifications, including shift confirmations, upcoming shift reminders, schedule adjustments, call queue coverage alerts, and platform verification codes. We do not send promotional or marketing SMS messages.

  • Message Frequency: Message frequency varies based on your shift schedule, shift-booking activity, and company staffing requirements.

  • Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you, depending on your mobile carrier plan.

  • Opt-Out Instructions: You may cancel the SMS service at any time. Simply reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any text message received from us. You will receive a final confirmation text confirming your opt-out. After this, you will no longer receive text messages unless you re-enroll.

  • Customer Support (Help): For support or assistance with our text messaging program, reply HELP to any message, email jobs@ponderaservicesllc.com, or call 435-799-3719.

  • Carrier Liability Disclaimer: Mobile carriers (such as AT&T, T-Mobile, Verizon, and regional carriers) are not liable for delayed or undelivered messages. Delivery of text messages is subject to effective transmission from your mobile network operator.

  • Privacy Policy: Our collection and handling of your phone number and messaging data are governed by our https://www.pondera.io/privacy. Mobile opt-in data will not be shared with third parties or affiliates for marketing purposes.

 

3. User Obligations and Account Security

  • Accurate Information: You agree to provide an accurate, current, and verifiable mobile phone number registered in your name. If you change or disconnect your mobile number, you must immediately update your profile within the Scheduling App.

  • Account Credentials: You are responsible for safeguarding your login credentials. Notify IT/HR immediately if you suspect unauthorized access to your account.

  • Employment Status: Access to the Scheduling App and shift notification services is granted strictly in connection with your active employment, contract, or association with Pondera Services LLC. Termination of contract immediately revokes your right to access the scheduling system.

 

4. Acceptable Use
You agree not to:

  • Use the messaging service or app for any purpose other than bona fide call center shift scheduling and operational coordination.

  • Attempt to bypass security, interfere with system routing, or reverse-engineer the Sheduling App software.

  • Transmit harmful code, spam, or abusive messages through any two-way SMS features.

 

5. Disclaimers and Limitation of Liability

  • Service Availability: The platform and text notifications are provided on an "as-is" and "as-available" basis. While we strive for 100% uptime, technical or network issues outside our control may affect shift alerts. You remain responsible for checking your final work schedule via the Scheduling App dashboard.

  • Limitation of Liability: To the maximum extent permitted by applicable law, Pondera Services LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from lost shifts, missed notifications, device failure, or carrier network outages.

 

6. Modifications to Terms
We reserve the right to modify these Terms at any time. Any changes will be reflected with a revised "Last Updated" date. Continued use of the platform or failure to opt out after changes are posted constitutes your acceptance of the revised Terms.

 

7. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law principles.

 

8. Contact Information
For questions regarding these Terms or our mobile notification program, contact:

Company Name: Pondera Services LLC

Department: Operations / IT / HR

Email: scheduling@ponderaservicesllc.com

Phone: 435-799-3719

Mailing Address: 41 E 400 N, #113, Logan UT, 84321

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